Privacy policy

Last Updated: February 17, 2025

This Privacy Policy describes how Elyza ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Elyza.se ("the Site") or otherwise interact with us regarding the Site (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take other actions as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

Information You Provide Directly

Information you provide to us directly through the Services may include:

  • Contact details, including name, address, phone number, and email address.

  • Order details, including name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including username, password, security questions, and other details used for account security.

  • Customer support information, including information you choose to provide when communicating with us.

Certain features of the Services may require you to provide specific information. Choosing not to provide it may limit your ability to use those features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data"), using cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our website, including device and browser details, network information, IP address, and interactions with the Services.

Information We Receive from Third Parties

We may also receive information about you from third parties, including:

  • Companies supporting our website and services, such as Shopify.

  • Payment processors that collect payment information (e.g., bank account, credit or debit card details, billing address) to process your orders.

When you visit our site, open or click on emails from us, or interact with our Services or ads, we or our partners may automatically collect information using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.

How We Use Your Personal Information

  • To provide products and services: Including processing payments, fulfilling orders, sending transaction-related communications, managing your account, arranging shipping, facilitating returns, and improving your shopping experience.

  • Marketing and advertising: Sending promotional communications, offering personalized ads on our website and other platforms. If you reside in the EEA, our legal basis is our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).

  • Security and fraud prevention: To detect, investigate, and take action against fraud, illegal, or harmful activities.

  • Customer support and service improvement: Providing support and improving the Services, which is in our legitimate interest (Art. 6(1)(f) GDPR).

Targeted Advertising

For more information on targeted advertising, visit the Network Advertising Initiative's (NAI) educational page.

You can opt out of targeted advertising using these links:

Cookies

We use cookies on our site. For specific details on the cookies we use with Shopify, visit: https://www.shopify.com/legal/cookies.

Cookies help us operate and improve our site and services, run analytics, and tailor advertising. You can manage cookie settings in your browser, but disabling cookies may affect the site's functionality.

How We Disclose Personal Information

We may disclose your information:

  • To vendors or service providers.

  • To business and marketing partners.

  • With your consent or when you use integrations like social media logins.

  • Within our corporate group.

  • During business transactions, such as mergers.

  • To comply with legal obligations.

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our site may contain links to third-party sites. We are not responsible for the privacy or security of such sites.

Children's Data

Our Services are not intended for children, and we do not knowingly collect data from children. If you believe your child has provided us with personal information, contact us to have it deleted.

Security and Retention

No security measures are perfect. We recommend not using unsecured channels to share sensitive information. We retain your information as long as necessary for the purposes described in this policy.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data.

  • Request deletion of your data.

  • Correct your data.

  • Receive your data in a portable format.

  • Opt out of sales or targeted advertising.

  • Restrict processing of your data.

  • Withdraw consent.

  • Appeal our decisions.

You can exercise your rights by contacting us. We may require verification of your identity.

Complaints

If you have complaints, contact us. If unsatisfied with our response, you may also contact your local data protection authority. For EEA residents, see the list of authorities here.

International Users

Your data may be processed outside your country, including by our staff or partners. For transfers from Europe, we rely on standard contractual clauses or equivalent safeguards.

Contact

If you have any questions about our Privacy Policy or how we handle your data, or if you wish to exercise your rights, contact us at:

Email: info@elyza-fashion.com
Phone: +31 612494850

Customer Service Hours:
Monday to Friday: 08:00 – 17:00
Saturday and Sunday: 10:00 – 16:00

Address:
Elyza
Lynsvelt BV
Minervaplein 5-4
1077 TG Amsterdam
Netherlands
Chamber of Commerce Number: 12054820